Cross-Channel Remarketing: A Tactic To Increase Engagement

As the digital world is expanding enormously, there are more websites offering services than ever before. As a result, customers prefer to switch between the websites to compare the services and choose the one that provides them the experience they want. This makes it essential for the companies to reach the customers at the right time and drive them towards themselves to make a purchase.

It is believed that a potential customer requires to view an advertisement multiple times before closing the deal. However, a single ad is sometimes enough to induce the customer to make a purchase; repetition matters. Therefore, it is important to show the customers the product they are interested in but didn’t buy for any reason.

With more power to the customers, marketers have to reach the customers by determining multiple platforms they are interacting with. In today’s era, a single-channel strategy will not provide the companies with a holistic picture of their audience and further makes it difficult for them to retain the customers and convert their lead into sales — this is where cross-channel remarketing plays its role.

What Is Cross-Channel Remarketing?

Picture this: You moved to a shopping website and saw a beautiful dress on the homepage that captured your attention. You proceed further, check that dress out, see its price, but not sure whether you are willing to pay such an amount or not. Hence, you moved out of the website without making a purchase. When you are busy with other work browsing different websites, you repeatedly see the ad for that same dress. This will again create an urge to buy the dress, and you finally decide to make a purchase.

That’s how cross-channel remarketing works initially.

Cross-channel remarketing is a tactic that allows the company to promote its products on different channels and to benefit themselves from possible prospects in each of these channels. It is to re-engage with the customers who have already shown their interest in the website and the offerings. This approach helps the business to get the maximum benefits of remarketing across multiple channels. By using various channels, brands can achieve a coherent customer journey. Remember- In today’s era, if a market wants their business to stand out in the crowd, they need to provide the customers with a smooth and tailored experience across all the platforms.

Characteristics of Cross-Channel Remarketing Tactic

Cross-channel remarketing is an interesting form of marketing that incorporates the use of various channels. Indeed, the success lies in picking the right channel to captivate the attention of customers. To learn more about this tactic, look at some of its prominent characteristics.

  1. Cross-channel remarketing is to send an appropriate message to an appropriate customer who interacted with your website but left without taking action. It is also to send the message at the right time and via the right channel.
  2. To provide customers with a more significant brand experience, the marketing campaigns under this tactic are centralized.
  3. In this form of advertising, the content is tailored as per the channel and the screen. Therefore, the content displaying on one channel may alter from the one showing on other channels.
  4. Data is managed in real-time to use the information in remarketing when and where required.
  5. The information displayed is based on the analysis of customer’s behavior.

How can Cross-Channel Remarketing Benefit You?

Cross-Channel Remarketing: A Tactic To Increase Engagement

Cross-Channel Remarketing is a powerful marketing tool that can benefit companies in several ways. Some of the significant benefits are stated below. Once you know the benefits, you can start using this tactic in your business

Increases Engagement

Using a single remarketing channel might lead to success, but it relies on the activities of the customer. Only when the customer is opening that particular channel can you bring them back to the website. However, by using multiple channels, you can interact with the audience numerous times a day as you won’t have to wait for them to open a particular channel. Various researches have shown that cross-channel marketing has resulted in a drastic increase in customer engagement. It helps the companies put forward their brands in front of the audience rather than waiting for them to find them out.

Use Of Multi Channels

Another advantage that distinguishes cross-channel remarketing from other tactics is – its reach. As the name suggests, this technique of advertising helps brands to expand their horizon. They are not limited to one single channel to reach the audience; instead, they can connect to the customers through multiple channels. For such kind of remarketing, companies can either use displays, videos, text, images, mobile, email, and whatnot. This works as an ongoing reminder for the customers about the searches they have made. By showing ads throughout the web, companies can make customers recall them again and again and keep their brand on top of their minds.

Increases Conversion Rate

If a customer has been able to get to your website and scroll through it, they have been exposed to your brand. This means the biggest obstacle of the business to connect with the audience is overcome. Now, all you need to do is to increase the odds of converting the lead into a closed deal or bring back the visitors who have left the website into the sales scenario. And this is possible only through cross-channel remarketing. Remarketing provides the customers with the push that they need to make a sale. It reminds the customer about the brand and brings them back to the web page they have bounced from.

Improves Loyalty

When a company leverages cross-channel remarketing, it shows how dedicated they are to their customers. Displaying ads on multiple channels while keeping all of them under one umbrella and reminding them consistently- makes the customers feel valued and appreciated by the brand. This results in making them stick to the brand for the long term. Also, by engaging with the customers regularly, they are more likely to get inclined towards the brand and remain loyal to it.

Enhances Ad Relevance

The driving force behind cross-channel remarketing is the ability to offer the customers ads based on past measures. If, for instance, a visitor is looking for a product and leaves the site without closing the deal, that product will be shown all across the web of the prospective buyer. In this advertising approach, the companies can use customer behavioral segmentation to draft the ads and display them on multiple platforms rather than using a generic ad to display all across. This appeals to the visitor’s interest and attracts them to the brand.

Saves A Lot Of Money

This is one of the most salient features of cross-channel remarketing. Using this kind of advertising helps the companies to save a considerable chunk of money. If a company is targeting people who have previously shown their interest in the offerings, they don’t need to spend a tremendous amount of money. The advertising investment of marketing from scratch and remarketing varies immensely. In remarketing, companies don’t need to cast a wider net; however, they just need to bring the prospect back into the picture. Also, on targeting already interested customers, companies are somehow reducing the loss of leads and increasing the chances of conversions.

Tips For Building A Successful Cross-Channel Remarketing Strategy

Cross-Channel Remarketing: A Tactic To Increase Engagement

1. Drive More Traffic With SEO and Paid Search

Organic traffic is of utmost importance for the success of any website. This is the reason why every company needs to make SEO and Paid Search ads their priority.

First thing first, to attract customers to the website, a company needs its brand to be noticed. Keeping in mind the organic traffic, they should focus on areas that are vital for the success of SEO. Using the right keywords, evaluating the competitor’s strategies, etc. Once a website gets organic traffic, it will become easier for them to bring back the customers interested in the services.

2. Make The Use Of Analytics Tools

Analytics plays a major role in cross-channel remarketing. Using analytical tools will assist the companies in getting insight into the website’s performance. This will eventually help them target the audience who are inclined towards the products and services. Once they figure out who has visited the website, they can understand their purchasing behavior and get back to them through multiple channels.

3. Leverage Multiple Channels

Finally, it is vital to make the brand visible across multiple channels. Using as many channels as possible will help the companies to optimize their conversion rate. Therefore, they need to evaluate various platforms and determine some that will provide them with the best results.


In the current digital world, cross-channel remarketing is an effective tool to reach out to customers. It has practically unlimited potential to lead generation and high sales. However, not just a single platform but multiple platforms must work together to encourage customer engagement and increase the chances of converting the lead into sales.

Suggested Articles:

The Key Difference Between Multi-Channel and Cross-Channel and Why You Should Care
5 Effective Channels That Can Put You In Front of Your Customers
Multichannel vs. Omnichannel Marketing: What is the Difference

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